Brian Davies Executive Coach and Mentor - TERMS AND CONDITIONS       09.3 2018                                   

 1. Costs, invoicing & payment terms

(a) Chemistry meetings

I do not charge for initial meetings (‘chemistry meetings’) where coach and coachee explore

whether they want to work together. If the initial meeting develops into a first coaching session

then, provided the assignment is confirmed (but not otherwise), I will charge for that first

coaching session.

(b) Rates for coaching

Coaching rates will be agreed with you before I begin work. I am happy to agree rates on a

per-session basis or on the basis of a coaching programme. Where I agree with you the use of

any psychometric tests these are charged for at cost to us.

I do not charge travel expenses for travel within Central London. I will charge for costs I

incur for travel on your behalf outside Central London – typically 2nd class rail fare or 50p per mile

for car journeys. If air travel is involved I will discuss this with you first.

(c) Invoicing and payment terms

I will agree with you at the outset when invoices are to be submitted. For coaching

programmes the fee is typically payable in full at the outset, or in two parts – half at the outset and

the remainder when half the programme has been completed.

Invoices will be submitted by email. Payment is due within 30 working days of receipt of the

emailed invoice in accordance with statutory requirements.

2. Confidentiality

I will not disclose without their consent the identities of individuals I am coaching or have

coached.

The content of coaching sessions is confidential. However, I recognise the firm’s interest in

knowing how the coaching is progressing and I encourage coachees to provide feedback

directly to the firm on their experience. You agree that, to the extent you require such feedback,

you will seek it directly from the coachee. You will not enquire from me, and I will not disclose to

you, such confidential information.

In addition, I will not disclose any other confidential information received from you as part of our

work with you.

I will on request keep you informed that coaching sessions have been held and advise you if

sessions are cancelled.

Where an interim review has been agreed I will inform you when it is time to arrange this.

3. Cancellation policy

I make no charge where a coaching session is cancelled or rearranged more than 2 working

days in advance.

For cancellations or changes on shorter notice I will not charge if the reason is a serious

personal issue (e.g. serious illness, bereavement).

In all other cases I charge in full for the missed session.

4. Coaching outcomes – unexpected developments

Coaching is intended to produce change, action, results. Sometimes the outcomes are other than

expected. In particular, when individuals take time to reflect deeply on their roles, their motivation

and the value they bring to their organisations this may lead them to conclude they don’t want an

expected promotion – or even that they are in the wrong place and should resign. In our view this

can be beneficial to organisations – if individuals are not fully committed in their roles, the sooner

they and the organisation realise that the sooner steps can be taken to remedy it. In instructing me

to work with you, you confirm that you recognize and accept this may be an outcome of the

coaching.

5. Resolving disputes

My aim is to build long-term valued relationships with my clients. If you are not happy with my

service I will do my utmost amicably to resolve any problem you have.

If we cannot resolve the problem, I will invite you to agree to independent mediation.

This agreement is subject to English law and the courts of England & Wales shall have exclusive

jurisdiction to hear any action based upon it.